Designer
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Efetivo/CLT
This role will be responsible for designing and planning campaigns and engagements based on a deep understanding of the customer journey, their pains, and needs. The customer experience designer will act as the primary point of contact for brand teams to design campaigns and journeys to ensure that customer engagements are well-Orchestrated across all available channels/customer touchpoints. The person will track customer engagement and generate relevant insights to continuously improve / refine campaign user journeys for maximum impact and enhanced customer experience (cx) and will be the owner of providing the connected journey experience at a loc (country level) for a customer. Your responsibilities : this role gives you the opportunity to lead key activities to progress your career, the main of these are: designs well-Orchestrated campaign user journeys with the right touchpoints, frequency & sequencing, leveraging hcp 360 and behaviour-Based personas designs holistic, omnichannel (oc) customer experience delivery ecosystem with maximized reach & impact develops a connected plan for execution of campaign user journeys across different channels (e.G., (informação confidencial) #li-Gsk #ocjourney.
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