Desenvolvedor de Sistemas
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Efetivo/CLT
Technical inquiries / communications: responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in tech connect consistent with defined standards governing case content, quality and structure with sensitivity to cost of machine repairs to company warranty, dealer, and customers. Technical authoring: author solutions or service information (knowledge articles/objects) into a technical information database technical expert: become a technical expert on assigned products through answering technical inquiries, creating knowledge, communication with product performance, production plant visits and product audit support, engineering center visits and interaction for solution development and validation, and occasional visits to dealers, customers, and trade shows. Required an expert-Level understanding of electrical, electronic, hydraulic, mechanical, engines, technology and other systems. Continuous personal growth: expand skills and abilities through participation in training offered by the technical training department, technical services and support improvements: assist product performance specialist and product performance manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. Experience in a technical support environment or similar experience with mobile equipment (such as agricultural, construction or forestry equipment on/off-Road trucks or, automobiles) knowledge in the use of a web-Based systems or contact management systems accomplished communication capabilities (spoken and written) dealership experience (sales, parts, or service) not required, but is beneficial. Advanced english completed graduation in agronomy, agricultural engineering, mechatronics, production, automation, mechanics, electricity, administration ou similar areas.
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