1 VAGA DE Analista de Suporte EM Bebedouro / SP

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Analista de Suporte

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Ruckus networks builds and delivers purpose-Driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-To-Market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. Our venue and campus segment focuses on enabling wireless and wired connectivity across complex and varied networks. We offer dedicated engineering and customer service and support (css) resources to our customers across a spectrum of verticals including - Hospitality, education, smart cities, government, venues, service providers, and more! Css is a globally distributed team functioning with a unified operations model. We are excited to be modernising our business with a clear focus on the customer experience. Were now hiring a principal technical support engineer in our technical customer experience centre (tac) to act as the key contact and escalation point for our premium enterprise wireless customers, providing the very highest levels of service and issue resolution. This role is a virtual role and can be based anywhere in the united kingdom. We need critical and creative problem-Solvers like you who are stimulated by variety, adapt to change, and come up with creative solutions. If your wireless technical expertise is second to none are you are passionate about working directly key accounts, using outstanding communication and customer management skills we want to hear from you!How youll help us connect the worldyoull take ownership of network issues reported by your assigned accounts in to quickly restore service and provide problem resolution maintaining excellent communication and engagement with your customer, field teams and management throughout. Another vital aspect of the role is reproducing customer reported issues in a lab environment and working with engineering on new and existing defects, plus proactively engaging with customers to support upcoming changes. As principal technical support engineer you will share your expertise by developing knowledge articles, guides and internal training, and coaching and mentoring within the teamrequired qualifications for degree or diploma in a computer-Related field8+ years of experience in the networking space, with excellent technical knowledge of wireless networking5+ years work history in an enterprise technical assistance centre (tac) + years experience providing technical support to direct customers, resellers, and field teams in resolving in-Company product-Related issues. Fixing and resolving complex layer 2/3 issues in multi-Vendor environments.5+ years experience fixing stp, acls, vlans, multicast, vrrp, rip, ospf, bgp, igmp, stacking, mct, ipv6, voip, snmp, port security, radius, may be requested to work a staggered work week, i.E. Sunday through thursday or tuesday through saturday, and must have flexibility in work hours to work on customer issuesmust be available for inclusion in rotating on-Call roster, typically around 1 weekend every 6 monthsyou will excite us if you haveexcellent written and verbal communication skills, including experience delivering formal presentations to customers, partners, accounts and support teamsexcellent understanding and applied knowledge of: tcp/ip, L3 routing, L2 switching, multicast, firewalls, qos, wireless technologies 802.11x, wlan authentication, encryption, eap, psk, radius, aaa, dnsexpertise of wireless deployments aps, controllers, client associations, etcrelevant industry accreditations/certifications: cwna, cwap, ccie, ccnp, jncp, etcworking knowledge of salesforce and understanding of rf transmission and antenna behaviourability to provide technical guidance to other members in the teamexperience working in a support lab environment for problem replicationexperience documenting the sequence of events related to resolving customer technical issuesproficient in analysing data traces from protocol analysers such as wiresharkexperience with traffic generators such as spirent and ixia. What happens after you apply?Learn how to prepare yourself for the next steps in our hiring process by visiting (informação confidencial) -We-Hirewhy commscopes ruckus networksin this always-On world, we believe its essential to have a genuine connection with the work you do. Driven by a collective sense of integrity, we are on a quest to ensure our lives, homes, and businesses are empowered by the worlds most advanced networks. Our dynamic work environment attracts forward-Thinking, hardworking, and caring people who strive to build whats next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future! Commscope is an equal opportunity employer (eeo), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at (email confidencial) can also learn more about commscopes accommodation process and eeo policy at .