Vaga de Analista de Suporte

Purpose of the job the company it department is an international team supporting internal users, tools and infrastructure worldwide. Duties and responsibilities - You are responsible for it user support with focus on south- And north-America, while being based in campinas (sao paulo). - Your role focusses on helping colleagues on-Site and remote to make optimal use of it tools and services. - You extend your experience with basic sysadmin tasks, depending on your capabilities and evolution. - You are part of an international team, having colleagues & users in several continents. - You report to the group it director (who has home base in europe/belgium). Have easy access to the technology hub of campinas. Apply now! Requisitos skills and profile - Strong experience in microsoft client systems - Understanding of enterprise local networks (ethernet, wifi, tcp/ip, dns, dhcp, vlans, routing) - Understanding of microsoft 365 services, focus on user-Support - Basic understanding of server systems and services (active directory, wsus, vmware) - Basic understanding of linux - Basic understanding of devops tools and processes. - You focus on the goal, not having a 9-To-5 attitude - You are self-Learning and can work independently while not forgetting your role in the team - You are continuously looking for improvement and you communicate about that to your responsible - You have an analytical mind-Set that allows you to focus on priorities and adapt strategies if needed - You give priority to user-Experience and operational excellence over sexy equipment & setups - You are cost-Aware and help optimize operational expenses - You understand that creating inventories, documentation and procedures support the daily job of yourself and your colleagues - You are sensitive to security-Related and business-Continuity related topics - You are alert on (implicit) signals from systems & colleagues - You can handle stress: in a breakdown situation, you focus on unblocking the issue - You have a relevant experience of at least 5y in a similar profile - You communicate fluently in english and portuguese (spoken and written) and can be concise yet clear if needed. e benefícios