Líder de Equipe de Serviços Gerais
Nome da empresa disponível para cadastrados.
A combinar
Team lead, customer care responsibilities: • supervise interaction volume and proactively participate in managing queues and volume within service level targets. • respond to and manage customer inquiries from multiple channels, including the telephone, e-mail or web. • reporting to the customer care supervisor, the team lead will execute tasks and projects assigned by the supervisor to ensure the effective execution of team responsibilities. • provide guidance to internal and external customers regarding customer care processes/procedures; proactively follow-up on customer requests to ensure customer satisfaction and exceed customer expectations. • serve as a point of contact for customer escalations and assist customer care agents in day-to-day operational functions. • maintain and/or coordinate staff work schedules to ensure seamless support for our customers. requirements: • 3+ years customer service experience (or equivalent experience). • experience in or strong interest in the software and technology industry preferred. • experience in customer relationship management tools such as salesforce.com is preferred. • experience in enterprise resource planning tools such as oracle is preferred. • ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities. • excellent business communication skills (spoken and written). • strong problem solving/troubleshooting skills. • proficiency in microsoft office suite. • for those roles requiring specific language capabilities: role requires specific language capabilities: fluent in english and portuguese and or/ spanish (both written and spoken) is required. ====================?==================== send resume to: diulliany.rosa (pierpoint.com) ====================?====================
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