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Designer em São Paulo / SP - Cód. 4850081

Publicada há 14 dias

Número de vagas:
Disponível apenas para cadastrados.
A combinar - Média salarial para Designer
São Paulo / SP

Due to their success in Germany, the operators of a group of online casinos and sportsbooks are looking for a German speaking customer support representative to join their team. Based in brand new offices in Gzira, only a couple of minutes walk from Manoel Island, the friendly but hard working team takes care of their clients to the highest of standards. Role and Responsibilities Guide players through the site and assist them in using the various services and products offered Answering customers? enquiries via From time to time translate promotional texts from English to German Work in a team, support team members and contribute to a good atmosphere at work Work closely with the Payment & Fraud team and assist them with verification of players? ID documentation and payment methods Assisting with payment processing and anti-fraud / collusion measures. ****** A fully comprehensive induction training program has been set up for newcomers joining the company! FREE HIGH CLASS TRAINING! ***** Requirements Previous experience from a customer facing role such as sales or customer service Service minded and helpful manners Immaculate German (native or to native standard / C2) both written and spoken Excellent communication skills in English, written and spoken Highly computer literate Able to multi-task (several chats may be active simultaneously) in an efficient manner Previous experience from working with or studying marketing could be beneficial for this role (not a requirement) Experience from working with igaming is meriting but not required Excellent organisational and time management skills About you The role will suit someone who is alert and curious, who always looks to improve themselves and their standard of work through learning from the other team members and from their own experiences. Someone who takes own initiatives and can work unsupervised as well as taking instructions would be a very good fit for the team. The right candidate for this role has a strong sense of motivation and thrives on completing tasks as quickly as possible whilst doing so to the highest of standards. All employees are welcome to make suggestions about improvements to the service and to the work environment; all members of staff contribute to a good working environment so your opinion will be highly valued. Remuneration Starting salary ?24 000 basic per year. Candidates should be on ?27 000 within a year from commencing with the company ? if you reach your targets, you should be receiving this hefty 12,5% pay increase after only 6 months. A comprehensive bonus program is also being drafted to be added to the remuneration structure before the end of 2019. The company believes in empowering it?s employees with knowledge, meaning that employees can ask management for specific courses of up to ?2000/year (external) and if approved, you could literally have free education (diplomas and degrees) whilst working! Interviews are 3-phase.t interview ? if you pass, there is a written assessment (online) ? and if this is successful, you?re invited to a second interview. A full round of interviews typically takes no more than 1 week fromt interview. There are morning, afternoon and night shifts to be worked, Monday-Sunday, on a rotating schedule basis. Candidates who would like to work ONLY NIGHTS are welcome to apply! Apply with your CV in English. CVs in German are not accepted.

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