1 VAGA DE Agente EM São Paulo / SP

Função/cargo da vaga:

Agente

Empresa:

Nome da empresa disponível para cadastrados.

Salário da vaga de emprego de Agente:

A combinar

Cidade/Estado:

Descrição da vaga de Agente:

Sr. Customer care agent responsibilities: - serve as the first point of contact for customers and partners across the globe who have inquiries, requests or issues relating to symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution - quickly respond to customer calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction - support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other symantec business units as needed - manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents - strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty requirements: - minimum of 2 years customer service experience (or equivalent experience) - experience in or strong interest in the software and technology industry preferred - experience in customer relationship management tools such as salesforce.com is preferred - experience in enterprise resource planning tools such as oracle is preferred - ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities - excellent business communication skills (spoken and written) - advanced problem solving/troubleshooting skills - ability to explain complex ideas in simple terms - proficiency in microsoft office suite - for those roles requiring specific language capabilities: role requires specific language capabilities: fluent in english and portuguese or spanish (both written and spoken) is required =============